Thank you for visiting the IntelliGolf support web page. Recently, we have found that over 90% of support questions can be answered via our Top 10 - Common Questions/Answers. Please click on the link below to be redirected to our Top 10 - Common Support Questions/Answers. They will save you a lot of time :-)

Note: If you have a question regarding device compatibility (i.e. handheld/smartphone), we always recommend downloading and installing our FREE 3-Round Trial edition software for your platform by clicking here. Have a Great Round!

If our Top 10 did not answer your question, performing Steps I, II, and III below traditionally answers over 99% of support inquires.

Step I. Please ensure that you are running the most current version of the IntelliGolf software: Version 10. Upgrades can be found by clicking here. Installation and user instructions can be found via our Quick Start Tours by clicking here.

Step II. If Step I did not solve your issue, please review our "Frequently Asked Questions" (by detailed category), or "Quick Start Tours" (i.e. for set-up, installation, and user instructions). Please click on the links below to be redirected to these web pages.

Step III. If Steps I and II did not solve your issue, please ensure that you are running the most current version of your device's desktop and device operating system software. As you probably know, the manufacturer's are constantly making improvements to their smartphone/desktop software :-). Please visit your manufacturer's or carrier's web page to locate their latest software/firmware updates for your device and desktop.

If after performing Steps I, II, and III (above), the IntelliGolf software is still not working properly with your particular device, then unfortunately the IntelliGolf software may not be compatible with your device and/or carrier. While that is rare, it does happen from time-to-time. If that is the case, you can find refund information listed in the General section of our FAQs or by clicking here. We fully support the refund policies of our resellers.

Pay-Per-Incident Support. For those customers that would like personal assistance with your issue, we are in the process of setting up a Pay-Per-Incident (PPI) Support System. In the near future, if performing Steps I-III did not answer your question, you will soon have the ability to contact one of our senior associates via our PPI System. While there will be a minimal cost associated with using the PPI System, it will provide you with the ability to communicate directly with one of our senior associates on your particular issue for items that are not covered in our Top 10, FAQs, or Quick Start Tours. Note: Customers will not be charged for finding/reporting undocumented issues with the IntelliGolf software than can be verified as IntelliGolf induced. As such, both of us will be incentivised to ensure that all known issues (if any) are documented by IntelliGolf, Inc., and are available for your review in our Top 10, FAQs, and Product Tours. Until the PPI System is in place, please continue to use our "free" support services including our Top 10, FAQs, and Product Tours. These typically address over 99% of our support inquiries.

Have a Great Round!

Access to, and use of, the IntelliGolf course database, web site, and software is governed by the laws of the State of California as they are applied to agreements between California residents entered into and to be performed entirely within California. Any action or proceeding brought by either party against the other arising our of or related to this agreement shall be brought only in a STATE or FEDERAL COURT of competent jurisdiction located in Sacramento, California. The United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed.