IntelliGolf
Home

Support
 CQs
 FAQs
 QSTs
 
 

Thank you for visiting the IntelliGolf support web page. Recently, we have found that over 90% of support questions can be answered via our Top 10 - Common Questions/Answers. Please click on the "Top 10" link below to be redirected to our Top 10 - Common Support Questions/Answers. They will save you a lot of time :-)

Policy: "IntelliGolf, Inc., supports one (1) major software vision in arrears. For example, when IntelliGolf version 10.x started shipping in April 2011, we continued to provide support for the IntelliGolf version 9.x software (i.e. which started shipping in September 2008). However, support for the IntelliGolf version 8.x (and earlier) software was discontinued. For more information please click here.

Top 10 - Common Questions/Answers

If our Top 10 did not answer your question, performing Steps I, II, and III below traditionally answers over 99% of support inquires.

Step I. Please ensure that you are running the most current version of the IntelliGolf software: Version 11.0 for the IntelliGolf for Android software, and Version 10.2 for all other platforms (e.g. BB, Nokia, etc). Upgrades can be found by clicking here. Installation and user instructions can be found via our Quick Start Tours by clicking here.

Step II. If Step I did not solve your issue, please review our "Frequently Asked Questions" (by detailed category), or "Quick Start Tours" (i.e. for set-up, installation, and user instructions). Please click on the links below to be redirected to these web pages.

Frequently Asked Questions - Detailed by Platform

Quick Start Tours - Installation and User Instructions

Step III. If Steps I and II did not solve your issue, please ensure that you are running the latest IntelliGolf-compatible version of your smartphone/handheld's desktop and device operating system software. Please visit your manufacturer's or carrier's web page to locate the latest IntelliGolf-compatible software/firmware updates for your device and desktop system.

If after performing Steps I, II, and III (above), the IntelliGolf software is still not working properly with your particular device, then you might consider contacting us via our Pay-Per-Incident Support System. See below.

Step IV. Pay-Per-Incident Support. For those customers that would like personal assistance with your issue, our Pay-Per-Incident (PPI) Telephone Support System is now set-up for use during normal business hours/days. If performing Steps I-III (above) did not answer your question(s), you now have the ability to talk with one of our senior support representatives via our PPI Telephone Support System. The cost is $29.99 per incident*. You have the option of purchasing one, two, or three support incidents depending upon the number of questions that you have for our Support personnel. Please note that our Support personnel will only address the number of Support Incidents (i.e. questions) that you have purchased (below).

Note: We do not provide PPI Support, services or software to residents of Texas, Florida, Wisconsin and Michigan. Sorry.

While a PayPal account is preferred, you do not need to have a PayPal account to use our PPI Telephone Support system. PayPal's "Guest Account" feature will let you pay using your VISA, MasterCard, Discover, or American Express credit card. Simply click on the "Buy Now" button below for PayPal. Place your Pay-per-Incident Telephone support order and enter your contact information. Within 24 hours (usually much sooner), Monday-Friday, 9am-5pm PST (California, USA time), one of our Support representatives will call you (i.e. provided that you entered your full telephone number including country code, area code, and phone number) to assist with your question. Please note that it is always best to first check/use our "FREE" support services including our Top 10, FAQs, and Product Tours. These typically address over 99% of our support inquiries.

Please make sure to enter your "full telephone number" (i.e. including "country code") when requesting PPI Telephone Support.

Personal Incident Support - Telephone

Official PayPal Seal

* IntelliGolf defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. IntelliGolf, in its sole discretion, will determine what constitutes a support incident. Questions that span, incur, or cover multiple support incidences will require the purchase of multiple Pay-Per-Incident support orders. A support incident has reached resolution when the customer receives one of the following:

  • Information that resolves the issue;
  • Three (3) unreachable phone calls to you;
  • Information on how to obtain a software solution that will resolve the issue;
  • Notice that the issue is caused by a known, documented, unresolved issue or an incompatibility issue with the product;
  • Information that identifies the issue as being resolved by upgrading to a newer release of the supported product;
  • Notice that the issue has been identified as a hardware equipment or software issue;
  • Information that isolates issue to a third-party product, or
  • Over 30 minutes spent (cumulative) on any one incident.
  • Have a Great Round!


    Access to, and use of, the IntelliGolf course database, web site, and software is governed by the laws of the State of California as they are applied to agreements between California residents entered into and to be performed entirely within California. Any action or proceeding brought by either party against the other arising our of or related to this agreement shall be brought only in a STATE or FEDERAL COURT of competent jurisdiction located in Sacramento, California. The United Nations Convention on Contracts for the International Sale of Goods is specifically disclaimed.




    © 1997-2014 IntelliGolf, Inc. All rights reserved.